Working with Syndecrete

Over the years we have developed the following process for fabricating and installing Syndecrete^® orders. We have found that these steps best enable us to serve our customers in a timely and personalized manner. The process has been designed to streamline procedures and minimize confusion. In addition, it contains a series of quality control checkpoints which we include to ensure that your Syndecrete^® product meets or exceeds your expectations. Each Syndecrete^® piece is a unique, hand crafted work, created in an atmosphere of artistic and professional collaboration. Below, we have highlighted the steps you, the customer, will need to make during this process.


PRE-FABRICATION


Signature & Deposit Required

1) The customer signs the Syndecrete proposal and returns it along with the required pre-commencement deposit.

2) Syndecrete prepares a work order and assigns a job number to the project. No job number will be assigned without receipt of the signed proposal and required deposit.

3) The Syndecrete project manager contacts the customer to arrange for a field measurement, if applicable. All cabinets and substrates must be prepared prior to field measurement. All applicable plumbing fixtures, hardware, and cutout templates must be on site at this time. (For further details, please request a copy of our Pre-Field Measurement Guidelines.) Any discrepancies found between the client's submitted preliminary plans and the project manager's field measurements or any customer requested changes may result in a change order and any applicable price changes, which must also be approved by the client.

Signature Required

4) Syndecrete prepares shop drawings and submits them to the client for review and approval. The client signs, then returns the approved shop drawings. Color specification should be finalized, signed, and approved at this time also. No work shall commence until signed approvals are received.


FABRICATION


5) Syndecrete builds the forms, prepares mix, and pours the piece(s).

6) The piece is allowed to cure and dry for approximately 2-3 weeks.

7) The form is removed and the piece is hand finished, sealed and waxed.

8) Assembly, if required, is performed.

9) Final quality inspection by Syndesis is conducted.


CLIENT INSPECTION AND FABRICATION PAYMENT


10) Syndesis sends a Client Inspection Notice and a Progress Payment Invoice for the balance of the fabrication fees.

Signature & Progress Payment Required

11) Client inspects order at the Syndecrete facility and approves work.

12) Client submits balance of fabrication payment prior to installation or shipping.

(For customer work that will not be installed, a final invoice is prepared and the client is notified to make their own arrangements for shipping.)


INSTALLATION AND SHIPPING


13) Syndecrete's project manager calls in advance to arrange for an installation time. The project manager can discuss your project needs with you at the time of scheduling your installation. All substrates, surface preparations, etc. must be prepared. Any down time caused by the client or their contractor for an un-prepared site will result in additional installation charges.

14) Syndecrete's project manager submits a final installation invoice to the client at the jobsite. No installation will occur unless proof of payment is available upon installer's arrival at the jobsite.

15) Installation by Syndecrete installers.

Signature and Final Payment Required

16) Notice of Completion: Project manager and client review the finished installation to ensure client's satisfaction. Project manager has client sign Notice of Completion.

17) Client submits final installation payment.

(Out of region clients arrange for their shipper to pick up their pieces at the Syndecrete facility.)


POST-INSTALLATION


18) Syndecrete Care and Maintenance instructions and complimentary Syndecrete Wax(R) are provided to the client during the installation. Please call Syndecrete if you have any questions about your new Syndecrete product.

19) Syndecrete sends a Customer Service Survey to all parties involved with the project.

20) Customers answer and return Syndecrete Customer Service Survey. We hope you will help us to better serve you by answering a few questions about our products and services by returning the survey to us.